ih999's Privacy Policy
Your personal information is of the highest importance to us. This policy explains in detail how ih999 collects, stores, and protects your information.
This Privacy Policy ("Policy") applies to all users of the ih999 platform. When you use our website ih999.cam, register an account, or use any of our services, you are considered to have agreed to the terms of this Policy. Please read this Policy carefully, and if you have any questions, contact our support team.
What Information We Collect
When you create an account on ih999 or use our services, we may collect the following personal information:
- Full name (real name, which must match your government-issued ID)
- Date of birth (for age verification — users under 21 years of age cannot use this platform)
- Email address
- Mobile number
- Bangladeshi bank account or mobile financial service (bKash, Nagad, Rocket, Upay) details — for financial transactions only
- Identity verification documents, such as a National ID (NID) or passport
When you visit our site, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Your browsing behavior and location within pages on the site
- Login duration and session data
- Information collected through cookies and similar tracking technologies
To ensure your financial security, we keep records of the following transaction information:
- Deposit and withdrawal history
- Payment method details
- Betting history and casino game records
- Bonus and promotion usage information
- VIP level and points balance
How We Use Your Information
ih999 uses your personal information only for the following legitimate purposes:
Account management and service delivery
We need your personal information to create, verify, and maintain your account. Without it, we will not be able to provide our services properly.
Financial transaction processing
We use your financial information to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay. Proper verification is required for a minimum deposit of ৳300 and a minimum withdrawal of ৳500.
Identity verification and fraud prevention
As part of the KYC (Know Your Customer) process, we verify your identity. This protects the security of your account and prevents fraudulent activity.
Implementation of responsible gambling policy
By reviewing your gaming behavior, we identify potentially problematic activity and provide assistance when needed.
Customer service
We use your information to resolve your issues through our 24/7 live chat support and email service in Bengali.
Marketing and promotional communications
With your consent, we may send you bonus offers, promotions, and information about new games to your email. You can request to stop receiving these communications at any time.
Fulfilling legal obligations
We may be required to use your information to comply with applicable laws and regulations and to respond to lawful requests from government authorities.
Sharing Information with Third Parties
ih999 does not sell or rent your personal information. However, limited information may be shared with third parties in the following circumstances:
- Payment processing partners: Information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is shared. The privacy policies of those organizations apply.
- Gaming software providers: Gaming session information may be shared with Pragmatic Play, Evolution Gaming, Spribe, JILI, and other game providers.
- Technology and security services: Limited information may be shared with trusted technology partners for fraud detection and cybersecurity purposes.
- Legal requirements: Information may need to be disclosed in response to a court order or a lawful request from a law enforcement agency.
- Business transfers: Information may be transferred in the event of a company merger or acquisition, but the new entity will also abide by this Policy.
Except for the above cases, we never share your information without your prior consent.
Cookies and Tracking Technologies
Cookies are small text files stored on your device. ih999 uses the following types of cookies:
Essential cookies
These cookies are necessary for the basic functionality of the site, such as maintaining your login state and managing secure sessions. Without them, the site will not work properly.
Functional cookies
These cookies are used to remember your preferences, language selection, and other personalized settings.
Analytics cookies
These cookies help us analyze the use of our site and improve the quality of our services. The information collected is generally anonymous.
You can block cookies by changing your browser settings, but this may limit some functionality of the site.
Security of Your Information
ih999 uses industry-standard technology to protect your personal information:
- SSL (Secure Socket Layer) encryption — all data between your browser and our servers is encrypted
- Advanced firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-Factor Authentication facility
- Strict data access controls for employees
We do not retain your information longer than necessary:
- Information for active accounts is retained for as long as the account remains open.
- Even after an account is closed, certain information may be kept for a specified period to meet legal and regulatory requirements.
- Financial transaction records are retained for the applicable legal time period.
- Relevant information is deleted after marketing consent is withdrawn.
Your Rights
You have the following rights regarding your personal information:
Right to access information
You have the right to know what information we hold about you and to receive a copy of it. Please contact our support team for this.
Right to correct information
You have the right to request correction if there is any error in your information. You can do this through account settings or by contacting support.
Right to delete information
In certain circumstances, you have the right to request deletion of your personal information. However, some information may need to be retained for a specific period due to legal obligations.
Right to object to processing
You have the right to object to the processing of your information for marketing purposes.
Right to data portability
You have the right to receive the information you have provided in a structured and readable format.
To exercise any of the above rights, contact us at [email protected]. We are always ready to respond to relevant requests.
Protection of Minors
ih999 strictly prohibits use of the platform by anyone under the age of 21. We do not intentionally collect any information from minors.
Age verification is mandatory during the registration process. If we find that a user is under the age of 21, then:
- The account will be closed immediately.
- All collected information will be securely deleted.
- Any pending transactions will be suspended and the necessary steps will be taken.
If you suspect that a minor is using an account, please notify our support team immediately.
Policy Changes and Contact
ih999 reserves the right to update this Privacy Policy from time to time. If there are significant changes to the Policy, we will:
- Send a notification to your registered email.
- Display a notice on the site's homepage.
- Update the "Last Updated" date at the top of this page.
Continuing to use the site after a change means you have accepted the new Policy. If you do not agree with the Policy, you may request to close your account.
Contact Us
For any privacy-related questions or complaints, please contact our 24/7 live chat support in Bengali.
Email: [email protected]
Support is available 7 days a week, 24 hours a day (Bangladesh Standard Time).
International Data Transfers
ih999 operates an international platform. As a result, your information may be stored on servers outside Bangladesh. For data transfers, we ensure that:
- The destination country or partner has adequate data protection measures in place.
- All international data transfers are conducted under appropriate contractual arrangements.
- The data security standard remains the same for Bangladeshi users.