Responsible Gaming at ih999 — Your protection is our priority
Enjoy entertainment in a controlled way. ih999 offers deposit limits, self-exclusion and 24/7 support to keep you safe.
What is Responsible Gaming and why does it matter?
Online casino and betting is an enjoyable form of entertainment — but it stays healthy only when you are aware of your own limits. ih999 believes that responsible gaming is not just our duty, it is our commitment. We want every one of our players to enjoy a safe environment, and we never want gaming to disrupt the normal rhythm of life.
Responsible gaming means setting a fixed budget, keeping to time limits, and treating gaming as entertainment rather than a source of income. If at any point you feel that control over your gaming is slipping, contact our support team right away.
ih999 has several effective tools for responsible gaming — such as deposit limits, session time-outs, and full self-exclusion. You will find all that information on this page.
Our Protection Tools
Deposit Limit
Set a daily, weekly or monthly deposit limit. Once a limit is set, it cannot be exceeded. This is the most effective way to keep your budget under control. Minimum deposit starts from ৳300.
Session Time-Out
Temporarily close your account for a set period — 24 hours, 1 week or 1 month. During a time-out you will not be able to log in or place bets, which helps you take a break.
Self-Exclusion
If you feel gaming is getting out of control, choose a long-term self-exclusion. Once you apply, your account will not be accessible until the set period has ended.
Loss Limit
Set a cap on how much you can lose within a given period. If the limit is reached, the system will automatically stop your session. This is highly effective for protecting yourself from financial harm.
Reality Check
At set intervals you will be reminded how long you have been playing and how much you have deposited or lost in that session. This is a powerful tool for staying aware while gaming.
24/7 Live Support
Whenever you run into trouble, our Bengali live chat support is here for you. Contact us today for any questions or assistance related to responsible gaming.
Recognise the Signs of Problem Gambling
If even one of the signs below appears in your behaviour, use the responsible gaming tools or contact our support team.
Betting beyond your budget: Using money meant for essential expenses to game, or borrowing money to play — this is a clear sign of a problem.
Chasing losses: Placing bigger bets after a loss to try to win back what you lost — this thinking is dangerous.
Neglecting family and relationships: Ignoring responsibilities to family, friends or work because of gaming.
Unable to stop gaming: If the feeling of "just one more round" keeps returning and you cannot stop, this is a sign of addiction.
Gaming in secret: Hiding your gaming from family or close ones.
Emotional distress: Mood swings, anxiety or sleep problems caused by wins and losses.
8 Tips for Safe Gaming
Set a budget
Decide how much money you will spend before you start playing. Stop when that amount is gone.
Stick to a time limit
Decide in advance how long you will play each day and stick to it.
Think of it as entertainment
Do not think of gaming as a way to earn money — it is simply a form of entertainment.
Avoid alcohol
Never play under the influence of alcohol or any other substance — it reduces your judgement.
Avoid the trap of chasing losses
Do not place more bets after a loss to try to recover what you lost.
Take breaks
Taking regular breaks keeps gaming enjoyable and helps you make better decisions.
Set a deposit limit
Go to your account settings and set a deposit limit — it is the easiest form of protection.
Ask for help
If you have any problem, talk to our team on live chat — we are always here.
The Self-Exclusion Process — Just 3 Steps
If you want to give yourself a break, activate self-exclusion on ih999. Follow the three simple steps below or let our support team know directly.
Contact Support
Let our support team know via live chat or email that you want self-exclusion.
Choose a Duration
Pick the duration that suits you — 1 month, 3 months, 6 months or permanently. Your decision is final.
Receive Confirmation
You will receive confirmation once the exclusion is active. Your account will be completely inactive during this period.
Important: Do not try to open a new account while a self-exclusion period is in effect. If you feel you need outside help, please speak with a professional mental health specialist.
21+ Age Requirement — Strictly Enforced
ih999 is an adults-only platform. To open an account and take part in any form of betting or gaming on this site, you must be at least 21 years old.
During account verification we confirm age through a national identity card or other valid identification. If any account belonging to a minor is found, it will be closed immediately.
If you think a minor may be able to access your account, change your account password immediately and keep your device secure.
21+ Only
Gambling by minors is prohibited. If you are under 21, please leave this site.
Need help? We are always here for you
Our 24/7 Bengali live chat support team is here for any questions or issues related to responsible gaming. From setting deposit limits to self-exclusion — contact us now for any kind of assistance.
Email: [email protected]